Terms of service
Last Updated: August 26, 2026
Welcome to Sole & Stylo. These Terms & Conditions explain the rules and conditions for using our website and purchasing our products.
By visiting our website, browsing our products, placing an order, or using any service provided through our website, you agree to these Terms & Conditions. Please read them carefully before placing an order.
1. About Sole & Stylo
Sole & Stylo is an online footwear store focused on stylish and traditional khussas and other footwear products for customers in Pakistan.
Throughout this website, the terms "we", "us", "our", "Sole & Stylo" refer to Sole & Stylo.
Our online store is hosted on Shopify, which provides us with the e-commerce platform that allows us to sell our products and services online.
2. Use of Our Website
By using our website, you agree that:
You will use the website only for lawful purposes.
You will provide accurate information when placing an order.
You will not attempt to damage, disrupt, or interfere with our website.
You will not use our website for fraudulent or unauthorized activities.
You will not upload or transmit viruses, malware, or any harmful code.
You will not copy, reproduce, or misuse our website content without our permission.
We reserve the right to refuse service or cancel an order if we believe that the website is being used for fraudulent, illegal, or unauthorized purposes.
3. Products and Product Information
We make reasonable efforts to display our products, photographs, colors, sizes, and descriptions as accurately as possible.
However, actual product colors may appear slightly different depending on your device, screen, lighting, photography, or other factors.
Because some of our products may have handmade, traditional, or handcrafted elements, minor variations in design, texture, stitching, or finishing may occur. Such minor variations do not necessarily mean that the product is defective.
We reserve the right to:
Change product descriptions.
Update product prices.
Change product availability.
Discontinue products.
Limit the quantity of products available for purchase.
4. Product Availability
All products are subject to availability.
If a product becomes unavailable after you place an order, we may contact you and offer an alternative product, wait for the product to become available, or cancel/refund the order as applicable.
5. Prices
All product prices displayed on our website are subject to change without prior notice.
The price applicable to your order will generally be the price displayed at the time you place the order, unless there is an obvious pricing or technical error.
Shipping charges, if applicable, will be displayed during the checkout process or communicated to you before order confirmation.
6. Placing an Order
When you place an order through our website, you are making a request to purchase the selected product.
After receiving your order, we may contact you using the phone number or other contact information provided by you to confirm the order and delivery details.
For Cash on Delivery (COD) orders, we may contact you for confirmation before dispatching the order.
An order is considered confirmed only after it has been accepted/confirmed by Sole & Stylo.
We reserve the right to refuse or cancel an order for reasons including, but not limited to:
Product unavailability.
Incorrect product pricing.
Incorrect or incomplete customer information.
Suspicious or fraudulent activity.
Repeated refusal of COD deliveries.
Delivery limitations.
Any other reasonable business or operational reason.
If we cancel an order after payment has been received, the applicable amount will be refunded according to our refund process.
7. Cash on Delivery (COD)
Sole & Stylo may offer Cash on Delivery for eligible orders within Pakistan.
For COD orders:
Customers must provide a valid and reachable phone number.
Customers should provide a complete and accurate delivery address.
We may call or message the customer to confirm the order.
Customers should only place an order if they genuinely intend to receive it.
If a customer repeatedly places and refuses COD orders, we reserve the right to restrict or refuse future COD orders.
If a customer wants to cancel a COD order, they should contact us as soon as possible and preferably before the order is dispatched.
Once a COD order has been dispatched, cancellation may not always be possible. In such cases, the customer may need to follow our applicable Return & Exchange Policy.
8. Billing and Customer Information
You agree to provide accurate, complete, and current information when placing an order.
This may include:
Full name.
Phone number.
Email address, where required.
Complete delivery address.
City.
Postal code, where applicable.
Any other information required to process and deliver your order.
You are responsible for checking your information before submitting your order.
Sole & Stylo will not be responsible for delivery problems caused by incorrect or incomplete information provided by the customer.
9. Shipping and Delivery
We aim to process and dispatch confirmed orders within the timeframe stated in our Shipping Policy.
Delivery times may vary depending on:
Customer location.
Courier service.
Weather conditions.
Public holidays.
Unforeseen circumstances.
Operational or logistical delays.
Once an order has been handed over to the courier, delivery is also subject to the courier's operational timelines.
For complete information about shipping charges, estimated delivery times, COD, and other delivery rules, please review our Shipping Policy.
10. Returns and Exchanges
Returns and exchanges are subject to our Return & Exchange Policy.
Customers should review that policy before placing an order.
Where an item is eligible for return or exchange, the customer must follow the required process and timeframe stated in our Return & Exchange Policy.
Products that are used, damaged, altered, washed, or otherwise not in acceptable return condition may not be eligible for return or exchange, subject to our applicable policy.
11. Size and Product Selection
Customers are responsible for selecting the correct size and product before placing an order.
We recommend checking the size information provided on the relevant product page before purchasing.
If you are unsure about sizing, you may contact Sole & Stylo before placing your order.
Size-related exchanges will be handled according to our Return & Exchange Policy.
12. Intellectual Property
All content available on the Sole & Stylo website, including but not limited to:
Brand name.
Logo.
Product photographs.
Product descriptions.
Graphics.
Website design.
Text.
Images.
Marketing material.
is owned by or licensed to Sole & Stylo, unless otherwise stated.
You may not copy, reproduce, modify, distribute, publish, sell, or commercially use our content without our prior written permission.
13. Customer Reviews, Feedback and Comments
If you submit a review, comment, suggestion, photograph, feedback, or other content to Sole & Stylo, you agree that the content should not:
Be illegal or misleading.
Contain abusive or offensive material.
Violate another person's rights.
Contain viruses or malicious code.
Infringe copyright, trademark, privacy, or other rights.
We reserve the right to remove content that we believe violates these requirements or is otherwise inappropriate.
14. Third-Party Services and Links
Our website may use third-party services, tools, payment providers, courier services, or links to third-party websites.
Third-party services operate according to their own terms and policies.
Sole & Stylo is not responsible for the content, availability, policies, or practices of third-party websites or services that are outside our control.
15. Personal Information
Your submission of personal information through our website is governed by our Privacy Policy.
We may collect and use information necessary to process orders, communicate with customers, provide customer support, arrange delivery, and operate our online store in accordance with our Privacy Policy.
16. Errors and Incorrect Information
Occasionally, our website may contain typographical errors, incorrect information, pricing errors, product availability errors, or other inaccuracies.
We reserve the right to correct such errors and to update or change information at any time.
If an order has been placed based on an obvious error, we may contact the customer and may cancel the order where appropriate.
If payment has already been received for a cancelled order, the applicable amount will be handled according to our refund process.
17. Prohibited Activities
You may not use our website:
For any unlawful purpose.
To commit fraud.
To provide false information.
To interfere with the website's operation.
To attempt unauthorized access to our systems.
To upload malicious code or viruses.
To violate intellectual property rights.
To abuse or harass our staff or other customers.
To place fraudulent or intentionally misleading orders.
We reserve the right to restrict or terminate access to our services for users who violate these Terms & Conditions.
18. Disclaimer
We make reasonable efforts to keep our website and product information accurate and available.
However, we do not guarantee that:
The website will always be available without interruption.
The website will always be completely error-free.
Product colors will appear exactly the same on every device.
Delivery will always occur within a specific timeframe.
All products will always remain available.
We will make reasonable efforts to resolve issues when they occur.
19. Limitation of Liability
To the maximum extent permitted by applicable law, Sole & Stylo will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products, except where such liability cannot legally be excluded.
Nothing in these Terms & Conditions is intended to remove or limit any rights or protections that customers are entitled to under applicable law.
20. Indemnification
You agree to be responsible for losses, claims, or reasonable costs arising from your violation of these Terms & Conditions, misuse of our website, or violation of applicable laws or third-party rights.
21. Termination
We may suspend or terminate access to our website or services if we reasonably believe that a user has violated these Terms & Conditions or has engaged in fraudulent, illegal, abusive, or unauthorized activity.
Any obligations that arose before termination may continue to apply.
22. Changes to These Terms
Sole & Stylo may update or change these Terms & Conditions from time to time.
Any updated version will be posted on this page with an updated date where appropriate.
Your continued use of our website after changes are posted means that you accept the updated Terms & Conditions.
23. Governing Law
These Terms & Conditions shall be interpreted and governed by the applicable laws of Pakistan.
Any disputes relating to our website, products, or services will be handled according to applicable Pakistani law and the jurisdiction applicable to the business.
24. Contact Us
If you have any questions regarding these Terms & Conditions, your order, or our services, please contact Sole & Stylo through the contact information provided on our website.
Business Name: Sole & Stylo
Country: Pakistan
Email: soleandstylo@gmail.com
Phone/WhatsApp: 03404267052
By using the Sole & Stylo website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.