Shipping policy

Last updated: 25 August 2026

At Sole & Stylo, we are committed to providing a smooth and timely delivery experience for our valued customers. We carefully prepare and deliver our footwear products to your doorstep.

Shipping Time

Ready To Wear Collection: Delivered within 7 days of receiving your order.

Made To Order Collection: Delivered within 14 days of receiving your order, where applicable.

Custom or Bespoke Orders: Delivery time will be communicated to the customer before the order is confirmed.

Delivery times may vary depending on your location and other circumstances. Delivery times may also be affected by factors outside our control, such as courier delays, weather conditions, public holidays, or other unforeseen circumstances.

Once your order has been dispatched, we may provide you with order or tracking information where available.

Shipping Costs

Shipping charges, if applicable, will be displayed at checkout or communicated to the customer before the order is confirmed.

Cash on Delivery (COD)

For eligible orders within Pakistan, Cash on Delivery (COD) may be available as a payment option.

Customers are responsible for providing an accurate name, phone number, and complete delivery address when placing an order.

We may contact customers by phone or other available communication methods to confirm their COD order before dispatch.

Orders that cannot be confirmed may be cancelled before dispatch.

Customers may request cancellation of an order before it has been dispatched by contacting Sole & Stylo.

Once an order has been dispatched, cancellation may no longer be possible.

Customers are expected to receive their confirmed COD orders upon delivery.

International Shipping

For international orders, delivery times may vary depending on the destination country and courier service.

Customs duties, taxes, import charges, or other fees may apply depending on the destination country. Any such charges are the responsibility of the customer unless otherwise stated by Sole & Stylo.

Sole & Stylo is not responsible for delays caused by customs clearance, local authorities, or other circumstances beyond our control.

Delivery Address

Customers are responsible for providing accurate and complete delivery information when placing an order.

This includes:

Full name

Phone number

Complete delivery address

City

Any other information required for successful delivery

If you realise that your delivery information is incorrect, please contact us as soon as possible before your order is dispatched.

Sole & Stylo is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Delayed or Failed Deliveries

Although we aim to deliver orders within the estimated delivery time, delays may sometimes occur due to circumstances beyond our control, including courier delays, weather conditions, public holidays, high delivery volumes, or other unforeseen events.

If your order is delayed or you experience a delivery issue, please contact us so that we can assist you.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains an incorrect product, please contact us as soon as possible at soleandstylo@gmail.com.

Please provide your order number and, where possible, clear photographs or videos of the package and product so that we can review the issue and assist you.

Order Cancellation

Customers may request cancellation of an order before it has been dispatched by contacting Sole & Stylo.

Once an order has been dispatched, cancellation may no longer be possible. For returns or exchanges after delivery, please refer to our Delivery, Return and Exchange Policy.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Sole & Stylo
Email: soleandstylo@gmail.com
Phone: 03404267052
Website: soleandstylo.com

We appreciate your trust in Sole & Stylo and are committed to providing you with a smooth and reliable shopping experience.