Refund policy

Last updated: 25 August 2026

At Sole & Stylo, we are committed to providing a smooth and timely delivery experience for our valued customers. We carefully prepare and deliver our footwear products to your doorstep.

Shipping Policy

Ready To Wear Collection: Delivered within 7 days of receiving your order.

Made To Order Collection: Delivered within 14 days of receiving your order, where applicable.

Custom or Bespoke Orders: Delivery time will be communicated to the customer before the order is confirmed.

Shipping Time

Delivery times may vary depending on your location and other circumstances. Once your order has been dispatched, we may provide you with order or tracking information where available.

Delivery times may also be affected by factors outside our control, such as courier delays, weather conditions, public holidays, or other unforeseen circumstances.

Shipping Costs

Shipping charges, if applicable, will be displayed at checkout or communicated to the customer before the order is confirmed.

Cash on Delivery (COD)

For eligible orders within Pakistan, Cash on Delivery (COD) may be available as a payment option.

Customers are responsible for providing accurate name, phone number, and delivery address when placing an order.

We may contact customers by phone or other available communication methods to confirm their COD order before dispatch.

Orders that cannot be confirmed may be cancelled before dispatch.

Customers may request cancellation of an order before it has been dispatched by contacting Sole & Stylo.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may need to follow our applicable return policy.

Customers are expected to receive their confirmed COD orders upon delivery.

Customs and Duties

For international orders, customs duties, taxes, or other charges may apply depending on the destination country. Any such charges are the responsibility of the customer unless otherwise stated by Sole & Stylo.

Returns and Exchanges

We want you to be satisfied with your Sole & Stylo purchase. If you receive an eligible product that you are not satisfied with, you may request a return or exchange according to the conditions outlined below.

Return Period

Please contact us to initiate a return or exchange within 2 days of delivery.

Return Eligibility

To be eligible for a return or exchange:

Items must be in their original condition.

Shoes must be unworn and unused.

Items must not show signs of damage, washing, alteration, or excessive handling.

Products should be returned with their original packaging and tags, where applicable.

Returns that do not meet these conditions may be refused.

Sale & Full-Price Items

For sale items, Sole & Stylo may offer a size exchange only, subject to product availability. Sale items may not be eligible for a refund or style/product exchange.

For full-price items, an eligible return or exchange may be requested within the applicable return period, provided the shoes are unused and meet our return conditions.

How to Initiate a Return or Exchange

Provide your order number, reason for return or exchange, and relevant details.

Our customer support team will guide you through the return or exchange process.

Refunds and Exchanges

Refunds, where applicable, will be processed after the returned item has been received and inspected.

Refunds will generally be issued through the original payment method or another suitable method communicated by Sole & Stylo.

Exchanges will be processed once the returned item has been received and approved.

An exchange is subject to the availability of the requested size or product.

Return Shipping Costs

Customers are generally responsible for return shipping costs unless the return is due to a defective product, damaged item, or an error made by Sole & Stylo.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at soleandstylo@gmail.com and provide your order number and, where possible, photographs or videos showing the issue.

We will review the issue and provide appropriate assistance, which may include a replacement, exchange, or refund where applicable.

Contact Us

For questions or support regarding delivery, returns, or exchanges, please contact:

Sole & Stylo
Email: soleandstylo@gmail.com
Phone: 03404267052
Website: soleandstylo.com

Your satisfaction is our priority, and we are committed to providing you with a smooth shopping experience at Sole & Stylo.